FAQ

• Shipping typically takes 3 to 5 business days, depending on your location, but may take up to 7 days for certain destinations. You can view more precise delivery times when selecting your preferred shipping method at checkout.
• We ship Delivery Duty Paid (DDP) to all countries within EU, Switzerland, Norway, United States, Canada, South Korea, Japan, China, Singapore, Australia and Hong Kong.

• We offer full refunds or exchanges into a different size for the item shipped back within 14 days from when it was delivered to you.
• To register a return or exchange, simply log in to your Account, find the order you want to return or exchange and click on 'return an item'. If you checked out as a guest, please visit our returns page, and enter your order information to request a return or exchange. 
• Personalised items are made to order and cannot be returned or exchanged.
• You will not receive your money back if the garment has signs of use or damage. We have a 14-day return policy.
• Once your return has been received and processed, you will receive an email notification. 
• It should take 3-5 business days before you can see the refund back on your account, depending on your bank/credit card/form of payment.

• Once your order has been approved, you will receive an email confirmation with your shipping details and a tracking number. 
• Sign in to your account and click “My Profile” for tracking and shipping status or simply follow the tracking number you received in the shipping confirmation email. 
• Please note that it can take up to 24 hours before the courier updates the shipping information after you have received the shipping confirmation email from us.

Go to out Size Guide page to find all information.